Better Service, Better Care

When patient care is on the line, the last thing healthcare professionals should worry about is the condition of the monitoring system. That’s why Nihon Kohden has developed its Performance Care℠ service program – to give you peace of mind when it matters most.

Standard Performance Care protection, which is included in the purchase of every Nihon Kohden Patient Monitoring System, includes:

  • 24/7 technical, clinical and IT support
  • Remote access, diagnosis and repair of gateway applications
  • Depot evaluation, repair parts and labor
  • Loaner units available for overnight delivery1
  • Tuition-free training for staff2
  • Free software upgrades and updates for life of product3 

Performance Care Protection Plus, which can be purchased separately, includes options, such as extended warranty, on-site services and damage protection, which cover the products beyond the standard warranty. Additional available services, which are available upon request, include software updating, equipment and gateway server refreshes, and network enterprise upgrades.


1 Monday-Friday with weekend shipments available for an additional fee
2 While under warranty; travel and expenses not included
3 Labor to implement software upgrades and updates requires additional fee

 The Nihon Kohden Performance Care difference:

  • Award-winning service and repair support
  • Most comprehensive service offering in the industry
  • Two levels of protection
  • Additional services available upon request